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Delivery & Shipping

About payment

This site is entirely built with Shopify's system, and all electronic payments are also Shopify 's system. It is widely used all over the world and is absolutely robust.
If you have any problems with payment, please check with us or contact the credit company directly.

payment method

credit card We accept VISA / JCB / Master Card / American Express.
PayPal This is a payment method that allows you to shop using your Paypal registration information without entering your address or credit card information.
*If you use PayPal, you can pay by bank transfer or JCB card!
→ Click here for PayPal details and new registration

You can shop using the credit information registered with Google .

Apple Pay You can make purchases using credit card information registered with Apple Pay.
Shop Pay

This is a payment service provided by the online shopping system "Shopify".
If you register your email address and mobile phone number with Shop Pay,

By simply entering the 6-digit shop pay code (SMS authentication) sent to your email address and mobile phone number when you make your next purchase, you can easily pay without re-entering your shipping address or credit card information.

You can also check the details on the Shop Pay official website.
Check Shop Pay on the official website (external site)

Courier shipping

The delivery and shipping costs here are for all products that people with disabilities have been involved in.
*Please see here for notes and shipping costs regarding other companies' premium toys.

All products sold on our website are priced with shipping included. However, if there is an additional shipping charge, it will be stated on the relevant page of the product, so please check it.

About the carrier

Vendors to use differ depending on the facility or corporation that sells it. If you have any questions, please contact us. Depending on the product, we will use a letter pack or an envelope.

About business office clip

If you would like to have the product fixed at the sales office, please contact us when ordering or from the inquiry column.
The holding period varies slightly depending on the delivery company, but on average it is about a week. Regarding the arrival of the product, there is no contact from the company, so please check the shipping status and contact Japan Post or any other delivery company you have contacted.

About date and time designation

Regarding the specification of the delivery date and time, we only accept time specification. Please note that the date is different for each facility.

Specifiable time is

  • morning
  • 12:00 to 14:00
  • 14:00 to 16:00
  • 16:00 to 18:00
  • 18:00 to 20:00
  • 19:00 to 21:00
  • 20:00 to 21:00

It is.

The specified time and remarks column are displayed at the bottom left of the cart page.

*Please note that there are areas where Japan Post's designated time service is not available depending on the destination.
*Please note that we do not accept requests for arrival dates later than one week.
*Time cannot be specified for two types of letter packs.

Precautions for Letter Pack Light and Letter Pack Plus

  • Letter packs do not support time designation for shipping, so please leave the item selection as "no time designation".
  • Delivery date and time and day of the week cannot be specified.
  • The number of days required for delivery is from the day after the shipping date to around 4 days (next day only by Nekopos), except for some areas. (Depending on the service you use and the time of year.) However, it is possible to track it with a tracking number, but please check the status of your package yourself.
  • We are not responsible for any delays in delivery, loss, damage, returns, exchanges, etc. of letter packs.
  • If there is no nameplate on the post, the item will be returned to us.
    Excuse me, but please write your name on the post. In addition, the customer will be responsible for the shipping fee for the re-delivery if it is returned.
  • If the name registered at the time of ordering is different from the name on the nameplate, please write Mr. ○○ in the [Address (building name, room number)] column. Also, do not use the space key between the building name and the room number. Regarding delivery to a home delivery box, it will be handled in the same way as mail and will be posted to a mailbox, so it is not supported.
  • Correspondence (invoices, etc.) cannot be issued.
    *Please see here for guidelines regarding correspondence.
  • In some cases, such as when the handling size of the letter pack is exceeded during packing, we may change to a parcel delivery service.
  • We cannot accept parcels addressed to a post office box or delivered to an office.
  • When using the letter pack, it is assumed that you have agreed to the above precautions.

Commodity does not reach

Orders other than cash on delivery will be shipped after payment has been confirmed. For customers paying by credit card or bank transfer, please check the payment page first to see if the payment has been completed.

Payment by bank transfer will be confirmed on the next day if it falls on a weekend or national holiday. If more than one week has passed since the date of confirmation of payment and you have not received the ordered product,
The product may be kept by the delivery company due to the absence of the customer.

If you do not have a notice of absence, please contact us with your order date, transaction ID, and details of your order.
We will check the status of your package and get back to you.

Reflection of parcel tracking service

The parcel tracking service will be reflected in the evening of the shipping date, not the day the email arrives.
If you cannot use the tracking service even after the shipping date has passed, please contact us.

About product redelivery

You can check the delivery status from the URL attached to the email sent after shipping.
If your name is written in the mailbox, an absentee ballot will be sent to you, but if there is none, please check it yourself.

You can arrange for resending by entering the package inquiry number on the Japan Post website or by contacting the store.
If there is no contact from the customer, the storage period of Japan Post will be up to one week from the date of shipment.

If the product is returned to us due to long-term absence or refusal to receive it, we may suspend the transaction in the future.

Storage period for returned items that cannot be received

If the product is returned without being received after it has been shipped, the storage period will be up to 10 days. Even if you have already paid for the item, if you do not contact us within the deadline, we will dispose of it.

About combined shipping after ordering

Basically, we do not do this, but we will do our best to accommodate as long as we have not started processing the items in the same order and the previous order.

Please contact us with your name, date of order, transaction ID, and details of your order.

About packing materials

We may use new packaging materials such as cardboard boxes, but we may also use recycled materials in consideration of the environment. At that time, we are disinfecting with alcohol.