About membership registration
On this site, you can enjoy shopping by registering as a member when placing an order.- Registration is free. (There will be no membership fees, etc.)
- You can register at the time of ordering or in advance.
About the email address you register
- Check your spam folder, etc. Due to your provider's settings, your email may be received in a folder other than the one where it should be received, such as your spam folder. First, please check all folders in your email software.
- When using mobile phones, there are an increasing number of cases where e-mails from shops are being blocked due to "designated domain reception" or "reception settings for e-mails from PCs." Please check your reception settings so that you can receive emails from this site [info@prevision-market.com].
- If you are forwarding emails, If you are forwarding emails from a shop to another address, depending on the forwarding method, the email may be marked as spam and not be received. If you cannot receive the email at the email forwarding destination, please check the content at the email forwarding source.
How to order
You can order products by following the steps below.
1. On the desired product page, select the required items such as product size and quantity and "Add to Cart".
2. After moving to the "Shopping Cart" page, check that the ordered items are displayed correctly and then "Proceed to the purchase process".
※*From this screen, you can set the delivery time and fill in the notes section. Please check the bottom left.
3. If you are a member, enter your "email address" and "password" and press "Member Login".
*If you are a new member or have not yet registered, enter your orderer information, check "Agree to the membership terms and register" under "New member registration", and set a password. On the same screen, also set the delivery address and click "Next". However, it is also possible to purchase without registering as a member.
4. When you go to the "Select payment method" page, select credit card payment, PayPal payment, etc. Select the "Delivery method" setting for each product and proceed to "Next".
5. When you move to the "Order Details Confirmation" page, confirm the details and "Confirm Order"
Your order will be completed by following the steps above.
Once your order is complete, we will send an "Order Confirmation Email" to the email address you registered.
An "Order Confirmation Email" will be automatically sent as soon as your order is completed.
If you have not received an "Order Confirmation Email", please check your junk folder as it may have been sorted into your junk folder.
If you have not received an email from Prevision-Market, please contact us using the inquiry form or call us.
Payment method
payment system
This site is entirely built using the Shopify system, and all electronic payments are also made using the Shopify system. It is widely used all over the world and is extremely durable.
If you have any problems regarding payment, please check with us or contact the payment company directly.
Payment method
| Credit Card | We accept VISA / JCB / Master Card / American Express. |
| PayPal (ペイパル) | This payment method allows you to shop using your Paypal registration information without entering your address or credit card information. ※If you use PayPal, you can pay by bank transfer or JCB card! →Click here for PayPal details and new registration |
| Shop Pay |
This is a payment service provided by the online shopping system "Shopify". |
| Bank Transfer | Please transfer the amount directly to our designated bank account. Transfer fees will be borne by the customer. Confirmation can be done on the same day at the latest, and can be done in about 10 minutes at the earliest. |
Regarding Bank Transfer
We do not accept cash on delivery, but we do accept bank transfer.
"Bank transfer" will be displayed in the payment field at checkout, so please select bank transfer and complete your order. A subsequent screen displays the payee details.
Please see here for details.
We ask that you make the payment within 3 days of placing your order. After confirming the transfer, the item will be shipped via Yamato Transport to the designated shipping address within 1-3 days. After shipping, we will send you a tracking number via separate email.
Transfer destination financial institution: PayPay Bank
【important point】
・The transfer fee for the product price will be borne by the customer.
-If the transfer amount is insufficient, we will not be able to ship the item.
・Please make the payment within 3 days after purchasing the product.
Regarding notes regarding payment
Fraudulent payment detection system
Shopify's fraud detection system is activated when you make a payment using someone else's credit card or account. If there is any suspicion of unauthorized use, we may cancel the transaction.
Card usage may be temporarily suspended.
When a card is used, if a pattern of fraudulent use is detected that resembles a pattern of past fraudulent use, the fraud detection system may temporarily suspend card use.
If you are unable to use the card, please contact us using the contact information listed on the back of the card.
We may contact you to confirm your card usage.
When using the service, we may contact your credit card company by phone. At that time, we may ask you some simple questions.
In addition, after the transaction, we may contact the contact information used for the transaction by phone or SMS to confirm that the transaction was made by the person in question.
About shipping and shipping charges
※*This is a regulation regarding products that are handled by people with disabilities. Please see here for regulations regarding premium toys.
About shipping charge
Regarding products related to people with disabilities on this site, shipping charges vary depending on the shipping source. If the shipping source is the same, shipping fees are generally charged for each shipment, but depending on the product and shipping source, some items may be shipped free of charge. First, please check the shipping charges on the page of the product you are interested in.
If it is not listed, shipping charges will be automatically calculated at checkout, but please contact us via the inquiry section or by phone.
*Please note that the following will be separately borne by the customer.
・Shipping costs for returns due to customer circumstances
・Shipping fee (actual cost) for products eligible for free shipping when canceled or returned due to customer circumstances
Regarding shipping time
Shipping takes 1 to 3 days after receiving your order and payment. After shipping, we will notify you of the shipping company and tracking number you used to your designated email address and registered account.
About delivery companies
Basically, the carrier used will vary depending on the shipping source. We will notify you of the tracking number after shipping, so please check it yourself. If you would like to confirm the delivery company you will use in advance, please contact us.
Products shipped by Prevision-Consulting Co., Ltd. are mainly shipped by Yamato Transport, and only when that service is unavailable, other companies are used.
About office closure
If you would like to have your order delivered to your office, please select "Delivery at your office" when placing your order.
The holding period varies slightly depending on the delivery company, but on average it takes about one week. There is no contact from the vendor regarding the arrival of the product, so please check the shipping status and contact Japan Post or any other delivery company you have been in touch with.
About delivery address
Delivery will be made using Japan Post's Yu-Pack or Letter Pack. You cannot specify the delivery company's office, post office box, etc. as the delivery address. If the delivery address falls under any of these categories, we will change the delivery address.About date and time specification
You can select the delivery date and time on the customer information entry screen when placing your order. You can select a delivery date from 3 to 6 days after your order date.
If no delivery date is specified, the item will be shipped as soon as possible. Even if you select a specific date, we may not be able to accommodate your request depending on the situation. In that case, it will be shipped as soon as possible. The time slots are below.
- in the morning
- From 12:00 to 14:00
- From 14:00 to 16:00
- From 16:00 to 18:00
- From 18:00 to 20:00
- From 19:00 to 21:00
- From 20:00 to 21:00
※*Please note that there are some areas where the specified time service is not available depending on the shipping destination.
※Please specify the time before pressing the checkout button in the cart, as shown in the photo below.
レターパックライト、レターパックプラスの注意事項について
- 発送の際の時間指定にレターパックは対応しておりませんので項目の選択は「時間指定なし」のままでお願いいたします。
- 配達日時および曜日の指定はできません。
- お届けにかかる日数は一部地域を除き発送日の翌日～4日前後(翌日はネコポスのみ)となっております。（ご利用のサービスや時期により前後致します。）ただし、追跡番号で追跡可能ですのが、お荷物の状況をご自身でご確認下さい。
- レターパックでの配送遅延・商品紛失・破損・返品・交換等の補償は、弊社では一切の責任を負いかねます。
- ポストへの投函のため、ポストに表札のない場合は、弊社に商品が戻ってきてしまいます。
恐れ入りますが、ポストにお名前の表記をお願い致します。また、戻ってきた場合の再配送分の送料はお客様にご負担いただきます。 - 注文時にご登録されるお名前と表札のお名前が違う場合は、［住所(建物名、部屋番号)］欄に○○様方と記載してください。 また、建物名と部屋番号の間などにスペースキーを使用しないでください。 宅配BOXへの配達につきましてですが、郵便物と同じ扱いとなりポストへの投函となりますので、対応しておりません。
- 信書(請求書等)は発行できません。
※信書に関する指針はこちらをご参照ください。 - 梱包時にレターパックの取扱サイズを超過した場合など、宅配便に変更させていただくことがございます。
- 郵便私書箱宛てや営業所留めではお預かりできません。
- レターパックのご利用時は、上記の注意事項をご承諾いただけたものとさせていただきます。
- レターパック2種類に関しては、時間指定できません。
Product not delivered
We will check the status of your package and get back to you.
Regarding tracking number
If you are unable to use the package tracking service even though the shipping date has passed, please contact us.
商品の再配送について
発送後に送信されるメールに添付されたURLより配送状況確認が可能です。
ポストに名前が記載されている場合は不在票が投函されますが、無い場合はご自身でご確認願います。お荷物問い合わせ番号を、日本郵便のHP上で手続きするか、店舗にご連絡頂くことで再送手配の手続きが可能です。
日本郵便の保管期限は、お客様よりご連絡ない場合、発送日より1週間までとなります。長期不在・受け取り拒否などで商品が弊社に返送された場合、今後はお取引を停止とさせて頂く場合もございます。
受け取りできずに戻ってきた商品の保管期限
商品発送後に、お受け取りにならずに商品が戻ってきた場合の保管期限は10日間までとさせていただきます。 代金をお支払い済みの商品でも、期限内にご連絡いただけない場合、処分させていただきます。
注文のまとめ発送について
基本的には行っておりませんが、同注文内の商品と、先に頂いたご注文の処理を始めていない場合に限り、出来るだけ対応させて頂きます。お客様のお名前・ご注文日・取引ID・ご注文内容をご明記の上、当サイトまで連絡ください。写真等で確認できないご不明点がございましたら、お気軽にお問い合わせ下さい。
領収書について
領収書につきましては、別送可能です。領収書の別送をご希望のお客様は、カート内の備考欄より領収書をご希望の旨、ご記載ください。
基本的にはお荷物出荷のタイミングで、メールにてご注文者様へお送りいたしますが、発送元により多少送付方法が変わる場合もございます。
※備考欄は、下記写真の通り、カート内左下にございますので、ご確認下さい。
返品・交換について
Return policy
●返品・交換の条件
基本的に返品は受け付けておりませんが、商品に汚損・破損・故障等がございましたら返品・返金等の対応をさせて頂きますので、メール・電話もしくは「問い合わせ」から当SHOP までご連絡ください。一度、開封・ご使用になられた商品、お客様の責任でキズや汚れが生じた商品の返品・交換は基本的にお受けできませんが、念のため一度お問い合わせ下さい。
●お客様のご都合による返品
ご注文の商品がお客様のお望みの商品と異なる場合は、未使用な場合のみ返品を受け付けます。※送料はお客様のご負担となりますのでご了承ください。
返品をご希望の場合は、商品到着後7日以内にご連絡下さい。
商品が返品された時点で返品条件に合致しているか確認し次第、お客様のお支払い状況により返金、注文取り消し処理、銀行振込等を行わせていただきます。
下記に関しましては、お客様負担となりますので予めご了承下さい。
・ 返品にかかる送料
・ 送料無料対象品における商品発送時の送料（実費）
※ 当ショップによる汚損・破損・故障等の場合は弊社にて負担させていただきます。
キャンセルについて
お客様都合でのご注文のキャンセルは、基本的に一切受け付けておりませんが、発送前であれば止められる場合もございますので、一度ご連絡下さい。発送後のキャンセルは受け付けておりません。
ご注文前に、今一度内容の確認をお願い致します。
届いた商品が画像やタイトルと違っていたら
大変申し訳ございません。
恐れ入りますが、お客様のお名前・ご注文日・取引ID・間違っていた商品名をご明記の上、当サイトまでお問い合わせ下さい。お調べした後、改めてお客様にご連絡させて頂きます。
届いた商品が壊れていたら
弊社に責任のある商品の不備につきましては、交換、返金をさせて頂きますので、まずは当サイトまでご連絡ください。
お受け取りになった小包の梱包材が破損していた場合は、配送途中の事故も考えられますので、配送会社にご連絡をなさった上で弊社までご連絡ください。破損した商品が、品切れの場合はご返金させて頂きます。
商品の破損・汚損につきましては、弊社の品質基準によって販売可能と判断されたものは、お客様の交換のご要望にお応えいたしかねる場合もございます。
Regarding orders suspected to be fraudulent payments
・If we suspect fraudulent use of your credit card in the system operated by this site, we may cancel your order.
・If there is anything suspicious, we may ask you to confirm your identity (phone confirmation, identification, etc.).
・If the phone number and email address you entered are unreachable, we may cancel your order. In the unlikely event that our company determines that there is a suspicion of fraudulent use and cancels your order, we apologize for the inconvenience, but please check the information you entered and place your order again. Thank you very much.
・If you receive a charge from this site that you do not recognize, please contact your credit card company.